HIRE OF FACILITIES
The Client is responsible for all venue/location booking, requirements & the venue’s agreements, terms & conditions. Any specific venue/location terms & conditions that may affect any services of Wine & Dine’m must be disclosed by the client at the time of booking.
CATERING CHARGES
All food and beverage menus are quoted exclusive of service staff, equipment hire, and delivery fees unless otherwise specified within a package.
Please review your quote or invoice carefully to ensure all required items and services are included. Any item not listed in your booking will not be supplied.
CONFIRMATION OF BOOKING
Once an enquiry is received, Wine & Dine’m will provide the client with a Catering Agreement for review.
A booking is only confirmed when Wine & Dine’m receives all of the following:
• A signed Catering Agreement (or written/email approval, including online approval where applicable)
• A 25% deposit
• Credit card details to be securely held on file for event incidentals and security purposes onlyWine & Dine’m reserves the right to cancel any booking if the signed/approved Catering Agreement, 25% deposit, or credit card details are not received within the required timeframe.
All Wine & Dine’m catering proposals are valid for one (1) calendar month from the date of issue. After this period, a revised proposal may be required should you wish to proceed.
PAYMENT
Terms of Payment – Non approved credit
Once confirmation has been made by the Client & approved by Wine & Dine’m a 25% deposit of projected function costs will be required.
Five (5) working days prior to the event a further 75% (totalling 100% deposit) of the quoted amount will be required. *For all private events and weddings final 100% payment will be required 10 working days prior.
A separate invoice will be sent detailing additional costs/outstanding balance the next business day after the event.
The client agrees that any event incidentals or beverage consumption charges will be charged to a nominated credit card on file after the event (if the client fails to pay the final invoice within three (3) business days from the function date).
Terms of Payment – Approved credit arrangements
Clients seeking approval for a credit arrangement with Wine & Dine’m must submit the required credit application details for management review.
Written or online approval of the quotation is required to confirm the event. Credit application forms must be lodged at least one (1) month prior to the event date to allow sufficient time for review and approval.
All event charges, including any additional costs incurred during the function, will be invoiced by Wine & Dine’m at the conclusion of the event (“the final tax invoice”). Payment is required within three (3) business days, or in accordance with the approved credit terms.
Should the Client fail to meet the payment obligations outlined in the agreement, Wine & Dine’m reserves the right to take immediate action to recover any outstanding amounts.
If pre-payment is not received, and no approved credit arrangement is in place, Wine & Dine’m reserves the right to cancel the event or catering order.
Methods of Payment
Acceptable methods of payment are cash, direct deposit, Visa, AMEX, MasterCard and EFT.
Credit card payments will attract a surcharge on the total transaction value inclusive of GST and will be applied in line with Payment Surcharges Act. Current credit card payment surcharges; Visa/MasterCard – 1.35% and AMEX – 1.76%.
Failure to pay an invoice within the terms as noted on the invoice will imply that the client agrees to pay costs of a collection agency or a solicitor for recovery.
EVENT POSTPONEMENT
An event postponement will only be considered if received in writing and discussed with the management of Wine & Dine’m.
Postponed events must be re booked at the time of postponement. If you wish to change your secured date and the new date requested is not available, this will be deemed as a cancellation see below cancellation policy.
Rescheduling must be received in writing to be effective.
A change of date request 30 days or more prior to the date of your confirmed event, is subject to availability and additional admin fees may be charged on a case-to-case basis.
If you request a change of date between ten (10) business days and 30 days from your confirmed date, a minimum 20% fee of projected event costs INC GST will be charged and your event will be transferred to your new date, subject to availability.
If you request a change of date between nine (9) business days and four (4) business days prior to the date of the date, a minimum 50% fee of projected event costs INC GST will be charged and your event will be transferred to your new date, subject to availability.
All requests under four (4) business days from event date, 100% of projected event costs would be applicable.
EVENT CANCELLATION
In the regrettable circumstances that a Client cancels an event/order, notification must be provided in writing, will only be accepted if received in writing and Wine & Dine’m shall be entitled to the following payment:
All cancellation requests must be received in writing to your Event Manager.
If the cancellation is notified 31 days or more prior to the event date Wine & Dine’m will offer a full refund of the deposit however a 10% admin fee INC GST of projected function costs will be retained.
If the cancellation is notified between ten (10) business days and 30 days from function date the 25% deposit plus a 10% admin fee INC GST of projected function costs (totalling 35%) will be retained. You will also be required to pay any additional non-refundable supplier invoices (e.g. AV, Entertainment etc).
If the cancellation is notified (9) nine business days or less prior to the date of the function, 100% of the projected event charges shall be payable by the Client.
TERMINATION OF AGREEMENT
Wine & Dine'm may terminate this agreement immediately upon giving notice to the Client if:
The Client breaches any material provision of this agreement.
Wine & Dine’m become aware of conditions under which the holding of the function could jeopardise public/staff safety or involve an unacceptable risk of personal injury or damage to property.
Wine & Dine’m may cancel a booking at any time if an emergency, threat, or danger is present to any person or damage to property of business exists. Wine & Dine’m may cancel a booking at any time if the use of the facility or venue is prohibited or hindered by any industrial action. Deposits paid by the client will be refunded partially or in full as is appropriate.
Wine & Dine’m will not accept the harassment of staff by patrons attending an event and reserves the right to suspend service or cancel an event as a result. The client will be liable for the full cost of the event.
FINAL DETAILS
Final confirmed menu selections, dietary requirements, and crew meal details must be emailed to your Event Manager by 12pm, ten (10) business days prior to your event date.
For weddings, menu selections are required thirty (30) days prior to the event.Final guest numbers and all dietary requirements must be submitted via email to your Event Manager by 12pm, five (5) business days before your event date. This number will form the minimum chargeable guest count (excluding minimum menu selection requirements).
For weddings, final details are required ten (10) business days prior to the event.If guest numbers increase within 72 hours of the event, Wine & Dine’m will make every effort to accommodate the change; however, menu selections cannot be guaranteed. A last-minute rush fee may apply.
Should the Client request changes before or during the event, Wine & Dine’m will implement such changes where feasible. All additional costs arising from these changes will be payable by the Client. The Client acknowledges that last-minute changes may impact the overall quality or timing of service, and Wine & Dine’m is not responsible for any resulting compromises.
Any issues that arise during the event must be raised with the Event Supervisor, who will work with the Client to provide available solutions.
While delivering our services, any reasonable instructions issued by Wine & Dine’m staff or suppliers must be followed. The Client is liable for any loss or damage resulting from failure by the Client or their guests to comply with these instructions.
STAFF COSTS
All staff are charged on a minimum call – chefs for 4 hours, supervisors/wait staff for 4 hours.
Weekend, after 12am staff times incur additional charges.
Quoted staff hours are an estimate and may vary depending on final menu selection, guest numbers, venue requirements, event/function duration & actual on the day event proceedings.
Any additional staffing costs will be charged in the final invoice.
MINIMUM SPEND / PAX CHARGE
Wine & Dine’m reserves the right to impose a minimum guest/spend policy. The minimum head policy applies to catering (food & beverage) costs only.
The Client will be notified of minimum head requirements when the catering agreement is developed.
PUBLIC HOLIDAY / SUNDAY SURCHARGE
Please note that a surcharge applies on staffing, food, beverage, and all function costs held on Public Holidays and Sundays, whether or not the Public Holiday is gazetted at the time of confirmation. A 25% charge on the projected function costs is applied n these dates.
MENU & DIETARY REQUIREMENTS
Wine & Dine’m takes every reasonable measure to accommodate dietary requirements and provide suitable meals; however, we cannot guarantee that any dish will be 100% completely free from traces of nuts, dairy, gluten, or other allergens. Clients with severe or life-threatening allergies must discuss requirements directly with their Event Manager so appropriate arrangements can be considered.
All dietary requirements, allergen information and special meal requests must be provided in writing to the Event Manager no later than 12pm, five (5) business days prior to the event.
While staff will endeavour to identify guests with pre-advised dietary requirements, it is the responsibility of each guest with a special dietary need to make themselves known to service staff during the event.
If dietary requirements exceed 15% of total guest numbers, a customised menu may be required. Additional charges may apply and will be discussed with the Event Manager.
Wine & Dine’m will cater for standard dietary requirements as part of the quoted menu price. This does not extend to dietary preferences (e.g., personal dislikes, lifestyle choices beyond standard dietaries). Dietary preferences may incur additional fees, which can be discussed with your Event Manager.
Dietary requests involving three (3) or more exclusions may attract an additional charge or, in some cases, may not be able to be catered for.
TAXES / GST
All prices quoted are in Australian dollars. Individual items & services exclude 10% goods & services tax.
PRICING
Prices are quoted on current costs and may be subject to alteration at any time. Wine & Dine’m reserves the right to change or remove menu items based upon seasonal availability, CPI increases and any changes in input costs.
RUN SCHEDULE
Should the Client require an event to run according to a specific schedule, the Client must provide the necessary information (draft version acceptable) by 12pm at least ten (10) business days prior to the function date. A finalised run sheet is required no later than by 12pm four (4) business days prior to the event. If this information is not received by this time, Wine & Dine’m will assume that the originally specified details are correct and run the event accordingly.
BEVERAGES
Wine & Dine’m offers a selection of beverage options, including beverage packages and beverages charged on consumption.
Beverage services charged on consumption may be subject to minimum spend requirements, as outlined in Section 11.
Supplying your own beverages is subject to prior approval from both your Event Manager and the venue. Additional fees—such as corkage, handling charges, or other service-related fees—may apply depending on the complexity of the beverages being supplied.
SUPPLIERS
Wine & Dine’m works with a trusted network of preferred and recommended suppliers for AV, theming, equipment hire, and other event requirements. Please speak with your Event Manager for further information or request information about our recommended list of trusted suppliers.
BUMP IN / BUMP OUT DETAILS
The following information must be conveyed to your Event Manager at least ten (10) business days prior to the event date
All contact mobile numbers and names of venue and suppliersExpected time of staff, supplier, and guest arrival
Equipment requirements, access and building information
A list of all areas that Wine & Dine’m will require access to
Final details and function run schedule must be provided as per section 9. And include bump in & bump out timings.
Bump in and bump out costs are dependent on venue access and storage, they may vary from time to time depending on the venue.
ADDITIONAL CHARGES
Delivery charges apply to all catering, equipment and any additional items that may be required for the event. This includes venue access bump in and bump out availability.
All delivery and staff travel charges are based on travel time or distance.
Losses and breakages due to client or guest negligence (such as glassware) will be invoiced for full replacement cost on “final invoice” balance within three (3) working days after event or function.
Additional charges apply to events where the agreed run schedule changes, changes to equipment or timings that differ from the original approved event details than the on the day of the event.
REFUND POLICY
Delivery charges apply to all catering, equipment and any additional items that may be required for the event. This includes venue access bump in and bump out availability.
All delivery and staff travel charges are based on travel time or distance.
Losses and breakages due to client or guest negligence (such as glassware) will be invoiced for full replacement cost on “final invoice” balance within three (3) working days after event or function.
Additional charges apply to events where the agreed run schedule changes, changes to equipment or timings that differ from the original approved event details than the on the day of the event.
CLEANING / WASTE
Waste will not be taken off site/venue by Wine & Dine’m unless otherwise arranged with Management.
Clients must arrange with the location to ensure appropriate waste removal facilities are provided. If Wine & Dine’m are responsible for removing waste from site, additional charges will apply.
SECURITY CHARGES
Wine & Dine’m reserves the right to determine the security required for any function and the client will be responsible for this cost.
RESPONSIBLE SERVICE OF ALCOHOL
Wine & Dine’m adheres to the Responsible Service of Alcohol (RSA) requirements under the Liquor Act 1992. In accordance with these obligations, Wine & Dine’m reserves the right to refuse service to any person or to cancel an event where RSA principles or legal requirements are breached.
Wine & Dine’m is licensed to sell liquor until 12:00am (midnight) for catered events. No alcohol will be served after this time.
Guests may be required to provide valid proof of age upon arrival or at any point during the event if consuming alcohol. Identification will be requested for any guest who appears to be under 25 years of age.
INSURANCE
Wine & Dine’m maintains public liability policies. However, it is necessary for the Client to arrange their own insurance cover for property damage & public liability, where it could be considered their liability.
GOVERNING LAW
This Agreement is to be governed by and construed in accordance with the laws and State of Queensland.
CONFIDENTIAL INFORMATION
The Client must keep all information concerning Wine & Dine’m confidential and not use or disclose confidential information other than when exercising its rights under this Agreement.
COVID PLAN & POLICIES
Wine & Dine’m operates in accordance with an approved COVID-Safe Industry Plan relevant to our style of service and event operations.
If government restrictions change and a lockdown or public health directive prevents your event from proceeding safely, Wine & Dine’m will work with you to reschedule or postpone the event in line with the terms outlined in Sections 6 and 7
If government-mandated border closures prevent some or all guests from attending, Wine & Dine’m will also work with you to reschedule the event in accordance with the postponement terms detailed in Section 6.
If you have concerns about current restrictions or would like clarity regarding our ability to host your event, please refer to our COVID Policy or speak directly with your Event Manager to discuss available options.
