TERMS & CONDITIONS
TERMS & CONDITIONS
TERMS & CONDITIONS
WINE & DINE’M CATERING (SCS TRADING (QLD) PTY LTD)
These Terms & Conditions apply to all catering, beverage, staffing, equipment hire and event management services provided by SCS Trading (QLD) Pty Ltd trading as Wine & Dine'm Catering ("Wine & Dine'm"), unless otherwise agreed in writing.
By accepting a quotation, approving a proposal, paying a deposit or proceeding with an event booking, the Client acknowledges that they have read, understood and accepted these Terms & Conditions.
DEFINITIONS
For the purposes of these Terms & Conditions, the following definitions apply unless the context otherwise requires.
Wine & Dine'm means SCS Trading (QLD) Pty Ltd (ABN 71 162 590 196) trading as Wine & Dine'm Catering.
Client means the individual, company, organisation or authorised representative entering into an agreement with Wine & Dine'm for the provision of catering or event services and is responsible for all obligations under the booking.
Event means the function, catering service, beverage service or other event detailed within the approved quotation or Event Agreement.
Venue means the premises, property or location where the Event is to be held.
Event Agreement means the quotation, proposal, online approval or written confirmation accepted by the Client together with these Terms & Conditions.
Business Day means Monday to Friday, excluding Queensland public holidays.
Event Charges means all charges relating to the Event including catering, beverages, staffing, equipment hire, delivery, travel, venue-related charges and any additional costs incurred before, during or after the Event.
WINE & DINE’M CATERING (SCS TRADING (QLD) PTY LTD)
Catering and Event Services – General and Specific Terms & Conditions
DEFINITIONS & INTERPRETATION
Definitions – In these conditions, the following shall apply unless the context otherwise required:
“Wine & Dine’m Catering” means SCS Trading (QLD) Pty Ltd (ABN 71 162 590 196).
“SCS Trading” and “Wine & Dine’m”refers to the entity at, 108 Norman Street, Woolloongabba QLD 4102.
“Facilities” or “Location”means the venue and/or any area set out in the catering agreement or by the client where catering services are being provided by Wine & Dine’m.
“Client”means the person or organisation entering into this agreement with Wine & Dine’m. The Client is the signatory and is unconditionally liable for any monies owed under the terms of the agreement.
“Event charges”mean all charges applicable to a function including food and beverage and any other charges.
“Projected Function Costs”mean the sum reasonably estimated by Wine & Dine’m to be the total cost of the function.
A “business day” or “working day”means the days between and including Monday to Friday and do not include public holidays and weekends.
QUOTATIONS
All quotations are based upon the information provided by the Client at the time of enquiry.
Unless otherwise stated, quotations remain valid for 14 calendar days from the date of issue.
Quotations are subject to:
Menu availability;
Seasonal produce;
Supplier availability;
Venue suitability;
Staffing availability; and
Any additional information subsequently provided by the Client.
Should the scope of the Event change following the issue of a quotation, Wine & Dine'm reserves the right to revise the quotation accordingly.
A quotation does not constitute a confirmed booking.
QUOTATIONS
All quotations are based upon the information provided by the Client at the time of enquiry.
Unless otherwise stated, quotations remain valid for 14 calendar days from the date of issue.
Quotations are subject to:
Menu availability;
Seasonal produce;
Supplier availability;
Venue suitability;
Staffing availability; and
Any additional information subsequently provided by the Client.
Should the scope of the Event change following the issue of a quotation, Wine & Dine'm reserves the right to revise the quotation accordingly.
A quotation does not constitute a confirmed booking.
BOOKING CONFIRMATION
An Event is considered confirmed once the applicable booking requirements have been satisfied, which may include:
Written acceptance of the quotation or Event Agreement, including electronic acceptance through Wine & Dine'm's quoting System;
Confirmation in accordance with an agreed contractual, venue or client booking arrangement;
Receipt of an approved purchase order or other authorised booking instruction, where applicable;
Any required deposit;
A nominated credit card for Event incidentals, where applicable; and
Any additional documentation requested by Wine & Dine'm.
The specific confirmation requirements may vary for Clients operating under an existing contract, approved credit arrangement, venue partnership or other agreed booking process.
Wine & Dine'm reserves the right to release any proposed Event date where the applicable confirmation requirements have not been received within the requested timeframe.
Once confirmed, the Event date will be reserved for the Client.
BOOKING CONFIRMATION
An Event is considered confirmed once the applicable booking requirements have been satisfied, which may include:
Written acceptance of the quotation or Event Agreement, including electronic acceptance through Wine & Dine'm's quoting System;
Confirmation in accordance with an agreed contractual, venue or client booking arrangement;
Receipt of an approved purchase order or other authorised booking instruction, where applicable;
Any required deposit;
A nominated credit card for Event incidentals, where applicable; and
Any additional documentation requested by Wine & Dine'm.
The specific confirmation requirements may vary for Clients operating under an existing contract, approved credit arrangement, venue partnership or other agreed booking process.
Wine & Dine'm reserves the right to release any proposed Event date where the applicable confirmation requirements have not been received within the requested timeframe.
Once confirmed, the Event date will be reserved for the Client.
PAYMENT TERMS
Unless an approved commercial credit arrangement exists, the following payment schedule applies.
DEPOSIT
A deposit equal to 25% of the projected Event Charges is payable upon confirmation of the Event.
FINAL PAYMENT
The remaining balance of the quoted Event Charges is payable no later than five (5) Business Days prior to the Event.
For weddings and private functions, final payment is required ten (10) Business Days prior to the Event unless otherwise agreed in writing.
Outstanding balances may result in the suspension or cancellation of services.
PAYMENT METHODS
Direct bank transfer is Wine & Dine'm's preferred payment method.
From 1 October 2026, Wine & Dine'm will not apply a surcharge to eligible credit or debit card payments.
Clients are encouraged to make deposits, final payments and invoice payments by direct bank transfer wherever possible.
Where a nominated credit card is held for authorised Event Charges or incidentals, Wine & Dine'm reserves the right to process approved outstanding amounts to that card in accordance with these Terms & Conditions.
ADDITIONAL CHARGES
Any additional costs incurred following final confirmation, including but not limited to:
Beverage consumption;
Additional staffing;
Additional hire equipment;
Breakages;
Damage;
Extended service times;
Venue-related costs; or
Client-requested variations,
will be invoiced following the Event and are payable within the agreed payment terms.
Wine & Dine'm reserves the right to charge any outstanding approved Event Charges or authorised incidentals to the nominated credit card where payment has not been received by the due date.
PAYMENT TERMS
Unless an approved commercial credit arrangement exists, the following payment schedule applies.
DEPOSIT
A deposit equal to 25% of the projected Event Charges is payable upon confirmation of the Event.
FINAL PAYMENT
The remaining balance of the quoted Event Charges is payable no later than five (5) Business Days prior to the Event.
For weddings and private functions, final payment is required ten (10) Business Days prior to the Event unless otherwise agreed in writing.
Outstanding balances may result in the suspension or cancellation of services.
PAYMENT METHODS
Direct bank transfer is Wine & Dine'm's preferred payment method.
From 1 October 2026, Wine & Dine'm will not apply a surcharge to eligible credit or debit card payments.
Clients are encouraged to make deposits, final payments and invoice payments by direct bank transfer wherever possible.
Where a nominated credit card is held for authorised Event Charges or incidentals, Wine & Dine'm reserves the right to process approved outstanding amounts to that card in accordance with these Terms & Conditions.
ADDITIONAL CHARGES
Any additional costs incurred following final confirmation, including but not limited to:
Beverage consumption;
Additional staffing;
Additional hire equipment;
Breakages;
Damage;
Extended service times;
Venue-related costs; or
Client-requested variations,
will be invoiced following the Event and are payable within the agreed payment terms.
Wine & Dine'm reserves the right to charge any outstanding approved Event Charges or authorised incidentals to the nominated credit card where payment has not been received by the due date.
APPROVED CREDIT ACCOUNTS
Corporate Clients may apply for an approved commercial credit account.
Approval is entirely at the discretion of Wine & Dine'm and may be withdrawn at any time.
Clients with approved credit accounts agree to pay invoices in accordance with their approved trading terms. Direct bank transfer is Wine & Dine'm's preferred payment method for settlement of account invoices.
Clients wishing to apply for an approved commercial credit account can apply here:
Wine & Dine'm reserves the right to suspend services, cancel future bookings or place an account on credit hold where payment terms are not maintained.
Any costs incurred in recovering overdue accounts, including legal expenses and debt recovery costs, may be recoverable from the Client.
APPROVED CREDIT ACCOUNTS
Corporate Clients may apply for an approved commercial credit account.
Approval is entirely at the discretion of Wine & Dine'm and may be withdrawn at any time.
Clients with approved credit accounts agree to pay invoices in accordance with their approved trading terms. Direct bank transfer is Wine & Dine'm's preferred payment method for settlement of account invoices.
Clients wishing to apply for an approved commercial credit account can apply here:
Wine & Dine'm reserves the right to suspend services, cancel future bookings or place an account on credit hold where payment terms are not maintained.
Any costs incurred in recovering overdue accounts, including legal expenses and debt recovery costs, may be recoverable from the Client.
PRICING
All prices are quoted in Australian Dollars (AUD).
Unless otherwise stated, catering prices exclude GST.
Wine & Dine'm reserves the right to adjust quoted pricing where significant increases occur in supplier costs, food costs, labour costs, freight charges, government charges or other operational expenses prior to the Event.
Should any such adjustment become necessary, the Client will be advised in writing as soon as reasonably practicable.
Menu prices are based upon seasonal availability and may change without notice.
Where ingredients become unavailable, Wine & Dine'm reserves the right to substitute products of equal or greater quality after consultation with the Client wherever reasonably practicable.
PRICING
All prices are quoted in Australian Dollars (AUD).
Unless otherwise stated, catering prices exclude GST.
Wine & Dine'm reserves the right to adjust quoted pricing where significant increases occur in supplier costs, food costs, labour costs, freight charges, government charges or other operational expenses prior to the Event.
Should any such adjustment become necessary, the Client will be advised in writing as soon as reasonably practicable.
Menu prices are based upon seasonal availability and may change without notice.
Where ingredients become unavailable, Wine & Dine'm reserves the right to substitute products of equal or greater quality after consultation with the Client wherever reasonably practicable.
FINAL EVENT CONFIRMATIONS
Unless otherwise agreed in writing or provided for under an existing contract, preferred supplier agreement, venue agreement or other separately negotiated commercial arrangement, the following final confirmation deadlines apply:
FINAL EVENT CONFIRMATIONS
Unless otherwise agreed in writing or provided for under an existing contract, preferred supplier agreement, venue agreement or other separately negotiated commercial arrangement, the following final confirmation deadlines apply:
CONFIRMATION REQUIRED
CONFIRMATION REQUIRED
CONFIRMATION REQUIRED
FINAL DEADLINE
FINAL DEADLINE
FINAL DEADLINE
Final Menu & Beverage Selections
Final Menu & Beverage Selections
12:00pm, 10 Business Days Prior
12:00pm, 10 Business Days Prior
Dietary Requirements
Dietary Requirements
12:00pm, 10 Business Days Prior
12:00pm, 10 Business Days Prior
Crew / Vendor Meals
Crew / Vendor Meals
12:00pm, 10 Business Days Prior
12:00pm, 10 Business Days Prior
Final Guest Numbers
Final Guest Numbers
12:00pm, 5 Business Days Prior
12:00pm, 5 Business Days Prior
These are final confirmation deadlines, not the recommended timeframe for providing Event information.
Clients should keep their Wine & Dine'm Event Manager updated throughout the planning process regarding expected guest numbers, known dietary requirements, menu requirements and any material changes to the Event.
For larger or more complex Events, or Events requiring significant staffing, equipment, specialist products, supplier commitments or logistical planning, Wine & Dine'm may require some or all information to be confirmed earlier. Where earlier deadlines apply, these will be advised during the planning process or specified in the quotation, proposal or Event Agreement.
FINAL GUEST NUMBERS
Guest numbers confirmed at the applicable final deadline become the minimum number of guests that will be charged.
Where guest numbers increase after the final confirmation deadline, Wine & Dine'm will make every reasonable effort to accommodate the increase; however, menu availability, staffing levels and service style cannot be guaranteed and additional charges may apply.
Reductions in guest numbers received after the final confirmation deadline cannot be accepted.
These are final confirmation deadlines, not the recommended timeframe for providing Event information.
Clients should keep their Wine & Dine'm Event Manager updated throughout the planning process regarding expected guest numbers, known dietary requirements, menu requirements and any material changes to the Event.
For larger or more complex Events, or Events requiring significant staffing, equipment, specialist products, supplier commitments or logistical planning, Wine & Dine'm may require some or all information to be confirmed earlier. Where earlier deadlines apply, these will be advised during the planning process or specified in the quotation, proposal or Event Agreement.
FINAL GUEST NUMBERS
Guest numbers confirmed at the applicable final deadline become the minimum number of guests that will be charged.
Where guest numbers increase after the final confirmation deadline, Wine & Dine'm will make every reasonable effort to accommodate the increase; however, menu availability, staffing levels and service style cannot be guaranteed and additional charges may apply.
Reductions in guest numbers received after the final confirmation deadline cannot be accepted.
MENU SELECTIONS
Wine & Dine'm prides itself on producing menus using fresh, seasonal ingredients sourced from trusted suppliers.
Whilst every effort will be made to deliver the menu as selected, Wine & Dine'm reserves the right to substitute ingredients or menu items where products become unavailable, seasonal quality is compromised or supplier issues arise.
Where practical, substitutions will be discussed with the Client prior to the Event and will always be of equal or greater quality.
Should the Client request menu changes after confirmation, Wine & Dine'm will endeavour to accommodate the request where reasonably practicable. Additional charges may apply where changes impact purchasing, production, staffing or logistics.
Where significant changes are requested after production has commenced, Wine & Dine'm reserves the right to decline those changes.
MENU SELECTIONS
Wine & Dine'm prides itself on producing menus using fresh, seasonal ingredients sourced from trusted suppliers.
Whilst every effort will be made to deliver the menu as selected, Wine & Dine'm reserves the right to substitute ingredients or menu items where products become unavailable, seasonal quality is compromised or supplier issues arise.
Where practical, substitutions will be discussed with the Client prior to the Event and will always be of equal or greater quality.
Should the Client request menu changes after confirmation, Wine & Dine'm will endeavour to accommodate the request where reasonably practicable. Additional charges may apply where changes impact purchasing, production, staffing or logistics.
Where significant changes are requested after production has commenced, Wine & Dine'm reserves the right to decline those changes.
DIETARY REQUIREMENTS & ALLERGEN MANAGEMENT
Wine & Dine'm is committed to accommodating dietary requirements wherever reasonably practicable while maintaining the highest standards of food safety, quality and service.
Where a dietary requirement can be reasonably accommodated within the selected menu without requiring separate preparation or specialised handling, no additional charge will apply.
Some dietary requirements, however, require significantly more planning, coordination and operational management than a standard menu item. This may include separate ingredient sourcing, specialist products, menu alterations, allergen-controlled preparation, separate food production, additional kitchen labour, individual packaging and labelling, enhanced food safety procedures and specialised service requirements.
The preparation and service of individually managed dietary meals often involves additional planning and coordination by multiple members of the Wine & Dine'm team, including Event Managers, Chefs, Production Staff and Front of House Supervisors, to ensure meals are safely prepared, clearly identified and served to the correct guest.
Where this additional level of planning or food safety management is required, Wine & Dine'm reserves the right to apply a Dietary Management & Individual Meal Preparation Charge. Where applicable, this charge will be clearly outlined within the quotation, Event Agreement or final Event confirmation.
Further information regarding dietary requirements, current dietary management charges and allergen procedures can be found in our: Dietary Requirements & Allergen Information
Where dietary requirements materially impact menu design, production methods, food safety controls or Event operations, Wine & Dine'm reserves the right to recommend a customised menu solution and provide revised pricing. This may include, but is not limited to:
Events involving a significant number of specialised dietary meals;
Multiple guests requiring complex dietary requirements or allergen management;
Severe allergen or anaphylaxis-related requirements;
Significant menu modifications or specialist ingredient sourcing; or
Events requiring production methods that differ substantially from standard menu preparation.
Clients who are aware, at the time of booking, that their Event is likely to involve a significant number of dietary requirements or complex allergen management should advise Wine & Dine'm during the proposal and menu planning process.
Early notification enables Wine & Dine'm to develop the most appropriate menu solution, accurately plan production requirements and provide transparent pricing from the outset.
All dietary requirements must be provided by the final confirmation deadline outlined within these Terms & Conditions. Dietary requirements received after this deadline may incur additional charges and accommodation cannot be guaranteed.
Wine & Dine'm reserves the right to determine the most appropriate method of accommodating dietary requirements. This may include modifying an existing menu item, providing an alternative meal of comparable quality and value, or preparing an individually plated meal. The provision of a suitable dietary meal does not necessarily mean the guest will receive the same menu items as other guests.
Whilst every reasonable precaution is taken to minimise cross-contact, all food is prepared in commercial kitchens that handle common allergens, including (but not limited to) gluten, dairy, eggs, peanuts, tree nuts, sesame, soy, seafood and shellfish. Accordingly, Wine & Dine'm cannot guarantee that any menu item is completely free from trace allergens.
Clients must advise Wine & Dine'm during the planning process of any guest with a severe allergy or history of anaphylaxis so that an appropriate assessment can be undertaken.
DIETARY REQUIREMENTS & ALLERGEN MANAGEMENT
Wine & Dine'm is committed to accommodating dietary requirements wherever reasonably practicable while maintaining the highest standards of food safety, quality and service.
Where a dietary requirement can be reasonably accommodated within the selected menu without requiring separate preparation or specialised handling, no additional charge will apply.
Some dietary requirements, however, require significantly more planning, coordination and operational management than a standard menu item. This may include separate ingredient sourcing, specialist products, menu alterations, allergen-controlled preparation, separate food production, additional kitchen labour, individual packaging and labelling, enhanced food safety procedures and specialised service requirements.
The preparation and service of individually managed dietary meals often involves additional planning and coordination by multiple members of the Wine & Dine'm team, including Event Managers, Chefs, Production Staff and Front of House Supervisors, to ensure meals are safely prepared, clearly identified and served to the correct guest.
Where this additional level of planning or food safety management is required, Wine & Dine'm reserves the right to apply a Dietary Management & Individual Meal Preparation Charge. Where applicable, this charge will be clearly outlined within the quotation, Event Agreement or final Event confirmation.
Further information regarding dietary requirements, current dietary management charges and allergen procedures can be found in our: Dietary Requirements & Allergen Information
Where dietary requirements materially impact menu design, production methods, food safety controls or Event operations, Wine & Dine'm reserves the right to recommend a customised menu solution and provide revised pricing. This may include, but is not limited to:
Events involving a significant number of specialised dietary meals;
Multiple guests requiring complex dietary requirements or allergen management;
Severe allergen or anaphylaxis-related requirements;
Significant menu modifications or specialist ingredient sourcing; or
Events requiring production methods that differ substantially from standard menu preparation.
Clients who are aware, at the time of booking, that their Event is likely to involve a significant number of dietary requirements or complex allergen management should advise Wine & Dine'm during the proposal and menu planning process.
Early notification enables Wine & Dine'm to develop the most appropriate menu solution, accurately plan production requirements and provide transparent pricing from the outset.
All dietary requirements must be provided by the final confirmation deadline outlined within these Terms & Conditions. Dietary requirements received after this deadline may incur additional charges and accommodation cannot be guaranteed.
Wine & Dine'm reserves the right to determine the most appropriate method of accommodating dietary requirements. This may include modifying an existing menu item, providing an alternative meal of comparable quality and value, or preparing an individually plated meal. The provision of a suitable dietary meal does not necessarily mean the guest will receive the same menu items as other guests.
Whilst every reasonable precaution is taken to minimise cross-contact, all food is prepared in commercial kitchens that handle common allergens, including (but not limited to) gluten, dairy, eggs, peanuts, tree nuts, sesame, soy, seafood and shellfish. Accordingly, Wine & Dine'm cannot guarantee that any menu item is completely free from trace allergens.
Clients must advise Wine & Dine'm during the planning process of any guest with a severe allergy or history of anaphylaxis so that an appropriate assessment can be undertaken.
STAFFING
Wine & Dine'm will determine the appropriate number and type of staff required to deliver the Event based on the agreed menu, service style, guest numbers and venue requirements.
Quoted staffing levels are estimates only and may vary following confirmation of final Event details.
Minimum staff call periods apply as follows unless otherwise specified:
Chefs – minimum four (4) hours
Supervisors – minimum four (4) hours
Food & Beverage Attendants – minimum four (4) hours
Additional staffing may be required where:
Guest numbers increase;
Event timings change;
Venue access is delayed;
Service requirements change; or
Additional duties are requested by the Client.
Additional staffing costs will be charged accordingly.
Penalty rates apply to Events conducted on Sundays, Public Holidays or outside ordinary operating hours.
STAFFING
Wine & Dine'm will determine the appropriate number and type of staff required to deliver the Event based on the agreed menu, service style, guest numbers and venue requirements.
Quoted staffing levels are estimates only and may vary following confirmation of final Event details.
Minimum staff call periods apply as follows unless otherwise specified:
Chefs – minimum four (4) hours
Supervisors – minimum four (4) hours
Food & Beverage Attendants – minimum four (4) hours
Additional staffing may be required where:
Guest numbers increase;
Event timings change;
Venue access is delayed;
Service requirements change; or
Additional duties are requested by the Client.
Additional staffing costs will be charged accordingly.
Penalty rates apply to Events conducted on Sundays, Public Holidays or outside ordinary operating hours.
EQUIPMENT, VENUE REQUIREMENTS, LOSS & DAMAGE
The Client is responsible for providing accurate and complete information during the quotation and planning process regarding the Venue and the facilities available for Wine & Dine'm to deliver the Event.
This includes, where applicable:
Kitchen, preparation and back-of-house space;
Available ovens, refrigeration and other Venue equipment;
Power supply, including the location and capacity of available power;
Water supply and waste facilities;
Loading and unloading access;
Parking arrangements and restrictions;
Stairs, lifts, doorways and other access limitations;
Distances between loading areas, preparation areas and Event spaces;
Suitable space for Wine & Dine'm equipment, temporary kitchens or service areas; and
Any Venue restrictions, induction requirements, access times or other operational conditions.
Where requested, the Client must provide accurate photographs, plans, equipment specifications or other information reasonably required by Wine & Dine'm to assess the suitability of the Venue and prepare the quotation.
Wine & Dine'm will base its quotation, staffing, equipment and operational planning on the information provided by the Client and/or Venue.
Where the information provided is incomplete or inaccurate, or the facilities, equipment, access, power or space available on the day differ materially from what was advised during the quotation and planning process, Wine & Dine'm reserves the right to make reasonable operational changes and charge any additional labour, equipment, transport, hire, waiting time or other costs incurred as a result.
EQUIPMENT HIRE, COLLECTION, LOSS & DAMAGE
Where equipment, crockery, cutlery, glassware, furniture, linen, catering equipment or any other items are supplied by Wine & Dine'm or a third-party hire company as part of the Event, the Client is responsible for those items from the time they are delivered or made available at the Venue until they are collected by Wine & Dine'm or the relevant hire company.
The Client agrees to take reasonable care of all equipment and ensure it is protected from theft, loss, damage, misuse and adverse weather conditions.
Where equipment is required to remain at the Venue after Wine & Dine'm staff have completed service or departed the Event, including where the Client elects to continue using glassware, furniture, equipment or other hired items, responsibility for those items remains with the Client until collection.
Where this decision is made during the Event, the Wine & Dine'm Supervisor will, where practicable, advise the Client or Venue representative of the equipment remaining onsite and notify the Wine & Dine'm Operations team.
The Client will be advised of the applicable collection arrangements on the following Business Day, or as soon as reasonably practicable. Additional collection, transport, labour and/or extended hire charges may apply.
The Client remains responsible for ensuring the equipment is secure and available for collection during the advised collection window.
The Client will be responsible for any applicable replacement, repair, additional cleaning or third-party hire company charges relating to equipment that is:
Lost or stolen;
Damaged or broken;
Misused;
Returned in an excessively soiled condition beyond reasonable use; or
Unavailable for collection at the agreed or advised collection time.
Where equipment is supplied by a third-party hire company, any loss, damage, extended hire, late collection or other charges imposed by that supplier as a result of circumstances attributable to the Client may be passed on to the Client.
Disposable service ware supplied for single-use Events is excluded from this clause.
EQUIPMENT, VENUE REQUIREMENTS, LOSS & DAMAGE
The Client is responsible for providing accurate and complete information during the quotation and planning process regarding the Venue and the facilities available for Wine & Dine'm to deliver the Event.
This includes, where applicable:
Kitchen, preparation and back-of-house space;
Available ovens, refrigeration and other Venue equipment;
Power supply, including the location and capacity of available power;
Water supply and waste facilities;
Loading and unloading access;
Parking arrangements and restrictions;
Stairs, lifts, doorways and other access limitations;
Distances between loading areas, preparation areas and Event spaces;
Suitable space for Wine & Dine'm equipment, temporary kitchens or service areas; and
Any Venue restrictions, induction requirements, access times or other operational conditions.
Where requested, the Client must provide accurate photographs, plans, equipment specifications or other information reasonably required by Wine & Dine'm to assess the suitability of the Venue and prepare the quotation.
Wine & Dine'm will base its quotation, staffing, equipment and operational planning on the information provided by the Client and/or Venue.
Where the information provided is incomplete or inaccurate, or the facilities, equipment, access, power or space available on the day differ materially from what was advised during the quotation and planning process, Wine & Dine'm reserves the right to make reasonable operational changes and charge any additional labour, equipment, transport, hire, waiting time or other costs incurred as a result.
EQUIPMENT HIRE, COLLECTION, LOSS & DAMAGE
Where equipment, crockery, cutlery, glassware, furniture, linen, catering equipment or any other items are supplied by Wine & Dine'm or a third-party hire company as part of the Event, the Client is responsible for those items from the time they are delivered or made available at the Venue until they are collected by Wine & Dine'm or the relevant hire company.
The Client agrees to take reasonable care of all equipment and ensure it is protected from theft, loss, damage, misuse and adverse weather conditions.
Where equipment is required to remain at the Venue after Wine & Dine'm staff have completed service or departed the Event, including where the Client elects to continue using glassware, furniture, equipment or other hired items, responsibility for those items remains with the Client until collection.
Where this decision is made during the Event, the Wine & Dine'm Supervisor will, where practicable, advise the Client or Venue representative of the equipment remaining onsite and notify the Wine & Dine'm Operations team.
The Client will be advised of the applicable collection arrangements on the following Business Day, or as soon as reasonably practicable. Additional collection, transport, labour and/or extended hire charges may apply.
The Client remains responsible for ensuring the equipment is secure and available for collection during the advised collection window.
The Client will be responsible for any applicable replacement, repair, additional cleaning or third-party hire company charges relating to equipment that is:
Lost or stolen;
Damaged or broken;
Misused;
Returned in an excessively soiled condition beyond reasonable use; or
Unavailable for collection at the agreed or advised collection time.
Where equipment is supplied by a third-party hire company, any loss, damage, extended hire, late collection or other charges imposed by that supplier as a result of circumstances attributable to the Client may be passed on to the Client.
Disposable service ware supplied for single-use Events is excluded from this clause.
CANCELLATIONS & POSTPONEMENTS
Wine & Dine'm commits significant time and resources to planning, staffing, sourcing ingredients, securing equipment and reserving operational capacity for each Event. Cancellation or postponement may result in costs and commitments that cannot be recovered.
All cancellation requests must be submitted in writing by the Client.
Where a Client operates under an existing contract, preferred supplier agreement, venue agreement or other separately negotiated commercial arrangement, the cancellation and postponement terms contained within that agreement will take precedence over the standard terms below to the extent of any inconsistency.
STANDARD CANCELLATION TERMS
Unless alternative cancellation terms have been agreed, the following cancellation charges apply:
CANCELLATIONS & POSTPONEMENTS
Wine & Dine'm commits significant time and resources to planning, staffing, sourcing ingredients, securing equipment and reserving operational capacity for each Event. Cancellation or postponement may result in costs and commitments that cannot be recovered.
All cancellation requests must be submitted in writing by the Client.
Where a Client operates under an existing contract, preferred supplier agreement, venue agreement or other separately negotiated commercial arrangement, the cancellation and postponement terms contained within that agreement will take precedence over the standard terms below to the extent of any inconsistency.
STANDARD CANCELLATION TERMS
Unless alternative cancellation terms have been agreed, the following cancellation charges apply:
NOTICE PERIOD
NOTICE PERIOD
CANCELLATION FEE
CANCELLATION FEE
More than 30 days prior
More than 30 days prior
Deposit forfeited
Deposit forfeited
15 - 30 days prior
15 - 30 days prior
50% of the total event value
50% of the total event value
14 days or less
14 days or less
100% of the total event value
100% of the total event value
Where supplier commitments, special-order items, Venue hire, equipment hire, staffing or other third-party costs have already been incurred and exceed the applicable cancellation fee, these additional non-recoverable costs may also remain payable by the Client.
LARGE OR SIGNIFICANT EVENTS
For Events where Wine & Dine'm is required to reserve a significant proportion of its operational capacity, make substantial advance commitments or limit or decline other business in order to service the Event, alternative cancellation terms may apply.
This may include Events of significant size or value, multi-day Events, major corporate or public Events, or Events requiring substantial staffing, equipment, production or logistical commitments.
Any alternative cancellation terms will be clearly identified and agreed within the Client's quotation, proposal or Event Agreement prior to confirmation of the booking.
POSTPONEMENTS
Where an Event is postponed rather than cancelled, Wine & Dine'm may, at its discretion, transfer payments already received to a new Event date, subject to availability and any costs already incurred.
A postponed Event may be subject to revised pricing where supplier costs, labour costs, menu pricing or other Event costs have changed.
Should Wine & Dine'm be unavailable for the proposed new Event date, the postponement will be treated as a cancellation.
Where supplier commitments, special-order items, Venue hire, equipment hire, staffing or other third-party costs have already been incurred and exceed the applicable cancellation fee, these additional non-recoverable costs may also remain payable by the Client.
LARGE OR SIGNIFICANT EVENTS
For Events where Wine & Dine'm is required to reserve a significant proportion of its operational capacity, make substantial advance commitments or limit or decline other business in order to service the Event, alternative cancellation terms may apply.
This may include Events of significant size or value, multi-day Events, major corporate or public Events, or Events requiring substantial staffing, equipment, production or logistical commitments.
Any alternative cancellation terms will be clearly identified and agreed within the Client's quotation, proposal or Event Agreement prior to confirmation of the booking.
POSTPONEMENTS
Where an Event is postponed rather than cancelled, Wine & Dine'm may, at its discretion, transfer payments already received to a new Event date, subject to availability and any costs already incurred.
A postponed Event may be subject to revised pricing where supplier costs, labour costs, menu pricing or other Event costs have changed.
Should Wine & Dine'm be unavailable for the proposed new Event date, the postponement will be treated as a cancellation.
CLIENT RESPONSIBILITIES
The Client is responsible for ensuring Wine & Dine'm has safe and reasonable access to the Event venue for delivery, setup, service and pack-down.
The Client must advise Wine & Dine'm prior to the Event of any access restrictions, loading requirements, parking limitations, venue rules, induction requirements, lift access, time restrictions or other operational conditions that may affect the delivery or execution of the Event.
Where the venue does not provide suitable access, utilities or facilities as advised during the quotation process, Wine & Dine'm reserves the right to recover any additional labour, equipment, transport or waiting time incurred.
The Client is responsible for obtaining all necessary approvals, permissions and access required for Wine & Dine'm to perform the contracted services.
The Client must also ensure that all information provided regarding guest numbers, timings, venue details and dietary requirements is accurate and provided within the required timeframes outlined in these Terms & Conditions.
Wine & Dine'm will not be responsible for delays, reduced service levels or additional costs arising from inaccurate information, restricted venue access, third-party suppliers or circumstances beyond its reasonable control.
CLIENT RESPONSIBILITIES
The Client is responsible for ensuring Wine & Dine'm has safe and reasonable access to the Event venue for delivery, setup, service and pack-down.
The Client must advise Wine & Dine'm prior to the Event of any access restrictions, loading requirements, parking limitations, venue rules, induction requirements, lift access, time restrictions or other operational conditions that may affect the delivery or execution of the Event.
Where the venue does not provide suitable access, utilities or facilities as advised during the quotation process, Wine & Dine'm reserves the right to recover any additional labour, equipment, transport or waiting time incurred.
The Client is responsible for obtaining all necessary approvals, permissions and access required for Wine & Dine'm to perform the contracted services.
The Client must also ensure that all information provided regarding guest numbers, timings, venue details and dietary requirements is accurate and provided within the required timeframes outlined in these Terms & Conditions.
Wine & Dine'm will not be responsible for delays, reduced service levels or additional costs arising from inaccurate information, restricted venue access, third-party suppliers or circumstances beyond its reasonable control.
ALCOHOL SERVICE & RESPONSIBLE SERVICE OF ALCOHOL
Where Wine & Dine'm supplies alcoholic beverages or provides bar services, all alcohol will be served in accordance with the applicable liquor licensing legislation and Responsible Service of Alcohol (RSA) requirements.
Wine & Dine'm reserves the right to refuse service of alcohol to any person who is intoxicated, disorderly, under the legal drinking age, unable to provide acceptable identification, or where service would otherwise breach liquor licensing legislation.
The Client acknowledges that Wine & Dine'm staff will exercise their professional judgement in relation to the responsible service of alcohol, and all decisions regarding the refusal or cessation of alcohol service are final.
Wine & Dine'm reserves the right to suspend or cease alcohol service where staff believe that continuing service may compromise the safety of guests, staff or the public, or result in a breach of applicable legislation or venue requirements.
Where alcohol is supplied by the Client or a third party, Wine & Dine'm reserves the right to refuse service if the arrangements do not comply with applicable licensing requirements or place Wine & Dine'm or its employees at legal or operational risk.
ALCOHOL SERVICE & RESPONSIBLE SERVICE OF ALCOHOL
Where Wine & Dine'm supplies alcoholic beverages or provides bar services, all alcohol will be served in accordance with the applicable liquor licensing legislation and Responsible Service of Alcohol (RSA) requirements.
Wine & Dine'm reserves the right to refuse service of alcohol to any person who is intoxicated, disorderly, under the legal drinking age, unable to provide acceptable identification, or where service would otherwise breach liquor licensing legislation.
The Client acknowledges that Wine & Dine'm staff will exercise their professional judgement in relation to the responsible service of alcohol, and all decisions regarding the refusal or cessation of alcohol service are final.
Wine & Dine'm reserves the right to suspend or cease alcohol service where staff believe that continuing service may compromise the safety of guests, staff or the public, or result in a breach of applicable legislation or venue requirements.
Where alcohol is supplied by the Client or a third party, Wine & Dine'm reserves the right to refuse service if the arrangements do not comply with applicable licensing requirements or place Wine & Dine'm or its employees at legal or operational risk.
PHOTOGRAPHY & MARKETING
Unless otherwise advised in writing prior to the Event, Wine & Dine'm may photograph food presentation, styling, table settings and event spaces for promotional, marketing and portfolio purposes.
Wine & Dine'm will take reasonable steps to avoid identifying individual guests without their consent and will not intentionally use images that may compromise the privacy of the Client or their guests.
Should the Client request that no photography be undertaken, this request must be communicated prior to the Event and will be respected by Wine & Dine'm.
PHOTOGRAPHY & MARKETING
Unless otherwise advised in writing prior to the Event, Wine & Dine'm may photograph food presentation, styling, table settings and event spaces for promotional, marketing and portfolio purposes.
Wine & Dine'm will take reasonable steps to avoid identifying individual guests without their consent and will not intentionally use images that may compromise the privacy of the Client or their guests.
Should the Client request that no photography be undertaken, this request must be communicated prior to the Event and will be respected by Wine & Dine'm.
FORCE MAJEURE
Wine & Dine'm will not be liable for any delay, reduction in services or failure to perform its obligations where such delay or failure arises from circumstances beyond its reasonable control.
This includes, but is not limited to, acts of God, natural disasters, severe weather, fire, flood, pandemic or epidemic, government restrictions, industrial disputes, utility failures, transport disruptions, supplier failures, venue closures, civil unrest or any other unforeseen event that prevents or materially affects the delivery of the Event.
Where a Force Majeure event occurs, Wine & Dine'm will use reasonable endeavours to minimise disruption and work with the Client to determine an appropriate alternative solution where reasonably practicable.
Where costs have already been incurred or commitments made to suppliers, contractors or staff prior to the Force Majeure event, these costs may remain payable by the Client.
FORCE MAJEURE
Wine & Dine'm will not be liable for any delay, reduction in services or failure to perform its obligations where such delay or failure arises from circumstances beyond its reasonable control.
This includes, but is not limited to, acts of God, natural disasters, severe weather, fire, flood, pandemic or epidemic, government restrictions, industrial disputes, utility failures, transport disruptions, supplier failures, venue closures, civil unrest or any other unforeseen event that prevents or materially affects the delivery of the Event.
Where a Force Majeure event occurs, Wine & Dine'm will use reasonable endeavours to minimise disruption and work with the Client to determine an appropriate alternative solution where reasonably practicable.
Where costs have already been incurred or commitments made to suppliers, contractors or staff prior to the Force Majeure event, these costs may remain payable by the Client.
LIABILITY
Wine & Dine'm will exercise all reasonable care and skill in providing its services.
To the maximum extent permitted by law, Wine & Dine'm's liability for any loss, damage, claim or expense arising from the provision of its services is limited to the value of the services supplied under the applicable Event Agreement.
Wine & Dine'm will not be liable for any indirect, consequential or economic loss, including loss of profits, business opportunities, reputation or anticipated savings.
Wine & Dine'm accepts no responsibility for:
Damage to, or loss of, property owned by the Client, guests or third parties.
Delays or disruptions caused by the Client, venue, other suppliers or circumstances beyond Wine & Dine'm's reasonable control.
Failure of third-party equipment, utilities or services.
Any food consumed after it has been removed from Wine & Dine'm's control or served outside recommended food safety timeframes.
Allergic reactions where dietary requirements were not disclosed or where cross-contact cannot reasonably be eliminated despite appropriate food safety procedures.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
LIABILITY
Wine & Dine'm will exercise all reasonable care and skill in providing its services.
To the maximum extent permitted by law, Wine & Dine'm's liability for any loss, damage, claim or expense arising from the provision of its services is limited to the value of the services supplied under the applicable Event Agreement.
Wine & Dine'm will not be liable for any indirect, consequential or economic loss, including loss of profits, business opportunities, reputation or anticipated savings.
Wine & Dine'm accepts no responsibility for:
Damage to, or loss of, property owned by the Client, guests or third parties.
Delays or disruptions caused by the Client, venue, other suppliers or circumstances beyond Wine & Dine'm's reasonable control.
Failure of third-party equipment, utilities or services.
Any food consumed after it has been removed from Wine & Dine'm's control or served outside recommended food safety timeframes.
Allergic reactions where dietary requirements were not disclosed or where cross-contact cannot reasonably be eliminated despite appropriate food safety procedures.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
PRIVACY
Wine & Dine'm collects, stores and uses personal information for the purpose of preparing quotations, managing bookings, providing catering services, processing payments and communicating with Clients.
Personal information will be handled in accordance with applicable Australian privacy legislation and will not be disclosed to third parties except where required to deliver the contracted services, comply with legal obligations or where authorised by the Client.
PRIVACY
Wine & Dine'm collects, stores and uses personal information for the purpose of preparing quotations, managing bookings, providing catering services, processing payments and communicating with Clients.
Personal information will be handled in accordance with applicable Australian privacy legislation and will not be disclosed to third parties except where required to deliver the contracted services, comply with legal obligations or where authorised by the Client.
TERMINATION
Wine & Dine'm reserves the right to terminate an Event Agreement immediately where the Client:
Fails to make payments in accordance with the agreed payment terms;
Provides false or misleading information relevant to the Event;
Engages in abusive, threatening or unlawful behaviour towards Wine & Dine'm staff or contractors; or
Commits a material breach of these Terms & Conditions that is not remedied within a reasonable period after notice.
Where termination occurs due to the Client's breach, Wine & Dine'm reserves the right to recover any costs incurred and amounts payable under the applicable cancellation provisions.
TERMINATION
Wine & Dine'm reserves the right to terminate an Event Agreement immediately where the Client:
Fails to make payments in accordance with the agreed payment terms;
Provides false or misleading information relevant to the Event;
Engages in abusive, threatening or unlawful behaviour towards Wine & Dine'm staff or contractors; or
Commits a material breach of these Terms & Conditions that is not remedied within a reasonable period after notice.
Where termination occurs due to the Client's breach, Wine & Dine'm reserves the right to recover any costs incurred and amounts payable under the applicable cancellation provisions.
GOVERNING LAW
These Terms & Conditions and any Event Agreement are governed by the laws of Queensland, Australia.
The Client and Wine & Dine'm submit to the non-exclusive jurisdiction of the courts of Queensland in relation to any dispute arising from these Terms & Conditions or the provision of catering services.
GOVERNING LAW
These Terms & Conditions and any Event Agreement are governed by the laws of Queensland, Australia.
The Client and Wine & Dine'm submit to the non-exclusive jurisdiction of the courts of Queensland in relation to any dispute arising from these Terms & Conditions or the provision of catering services.
ENTIRE AGREEMENT
These Terms & Conditions, together with the accepted quotation, Event Agreement and any documents expressly incorporated by reference, constitute the entire agreement between the Client and Wine & Dine'm in relation to the Event.
No verbal discussions, representations, statements or prior correspondence will vary or form part of this agreement unless confirmed in writing by an authorised representative of Wine & Dine'm.
Any changes to the agreed services, menu, guest numbers, timings, venue, pricing or other Event details must be agreed in writing by both parties before they become binding.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
The failure of Wine & Dine'm to enforce any provision of these Terms & Conditions at any time does not constitute a waiver of its right to enforce that provision or any other provision in the future.
ENTIRE AGREEMENT
These Terms & Conditions, together with the accepted quotation, Event Agreement and any documents expressly incorporated by reference, constitute the entire agreement between the Client and Wine & Dine'm in relation to the Event.
No verbal discussions, representations, statements or prior correspondence will vary or form part of this agreement unless confirmed in writing by an authorised representative of Wine & Dine'm.
Any changes to the agreed services, menu, guest numbers, timings, venue, pricing or other Event details must be agreed in writing by both parties before they become binding.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
The failure of Wine & Dine'm to enforce any provision of these Terms & Conditions at any time does not constitute a waiver of its right to enforce that provision or any other provision in the future.
WINE & DINE'M® is registered trademark of SCS Trading (QLD) Pty Ltd. All rights reserved.
WINE & DINE'M® is registered trademark of SCS Trading (QLD) Pty Ltd. All rights reserved.
WINE & DINE'M® is registered trademark of SCS Trading (QLD) Pty Ltd. All rights reserved.
WINE & DINE'M® is registered trademark of SCS Trading (QLD) Pty Ltd. All rights reserved.